Under the Consumer Rights Act 2015 you have a right to cancel your order for any item purchased through this sales platform within 14 days of receiving your goods. This entitles you to a full refund excluding the cost of delivery NWT have incurred to originally send your order. The refund will be issued providing you take reasonable care of the goods whilst they are in your possession and return the goods (unopened, unused and unfitted) and are in perfect condition for resale (This includes the packaging).
If you would like to return the goods you have received you need to notify us within the 14 days from the date you received the goods either via email (firstname.lastname@example.org) OR telephone (01492 573738). Under the consumer rights act you then have a further 14 days to arrange this return and the goods to be received back at NWT at the address below:
NWT Direct Ltd
Parc Caer Seion
When organising the return goods for cancellation, if this cannot be done in person then please consider the courier which you use and the insurance that you choose to take out against the return delivery. If the goods arrive back at NWT damaged or missing parts the delivery will be refused by our warehouse and the product/s will be returned back to yourself. You will then have to start a claim with your chosen courier.
Once the goods are returned back to NWT and they have been signed of as OK for resale this can be passed over for a refund. We have 30 days to reimburse your funds but in most cases we can refund within 48/72 hours pack through your chosen payment method.
Exceptions of the right to cancel your order relate to products that have been custom made. By purchasing any of the products listed below you agree to the separate terms and conditions in place for these products.
3a. Return of Cast Iron Radiators:
We offer a 14 days returns notification period as per the Consumer Rights Act on our full range of cast iron radiators from date of delivery. You will be responsible for the return delivery of the product back to us in perfect re-sellable condition (as in point 3) but will be subject to a 50% custom made restocking charge against your order total.
3b. Return of Whirlpool or Airpool Upgrade Baths:
We offer a 14 days returns notification period as per the Consumer Rights Act on our full range of Whirlpool & Airpool Upgrade Baths from date of delivery. You will be responsible for the return delivery of the product back to us in perfect re-sellable condition (as in point 3) but will be subject to a 50% custom made restocking charge against your order total.